25ph2 Privacy Policy

01 Introduction

This Privacy Policy applies to all personal information collected, processed, or stored by 25ph2 (the "Platform," "we," "us," or "our") through the website located at 25ph2.cam and any associated mobile-optimized interfaces, customer support channels, or gaming applications operated under the 25ph2 brand.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the data processing practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Platform.

02 Data Controller

For the purposes of applicable data protection laws, 25ph2 is the data controller responsible for your personal information. This means we determine the purposes and means of processing your personal data in connection with your use of the Platform.

If you have questions about how your data is handled, wish to exercise your data rights, or need to contact our Data Protection Officer, please use the contact details provided in Section 15 of this Privacy Policy.

03 What Personal Data We Collect

3.1 Information You Provide Directly

When you register for a 25ph2 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, and gender
• Contact Information: Philippine mobile number and email address
• Account Credentials: Username and encrypted password
• Verification Documents: Government-issued Philippine ID (such as passport, driver's license, UMID, PhilSys ID) and proof of address when requested for identity verification purposes
• Payment Information: GCash or Maya registered mobile number, bank account holder name, and cryptocurrency wallet addresses where applicable

3.2 Information Collected Automatically

When you use the Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider, approximate geographic location (city/region level), time zone
• Usage Data: Pages visited, games played, bet amounts and outcomes, session durations, click patterns, feature usage
• Transaction History: Deposit amounts, withdrawal requests, bonus claims, payment method details (excluding full card or account numbers)
• Communication Records: Live chat transcripts, email correspondence with support, and any other communications you have with 25ph2

3.3 Information from Third Parties

We may receive information about you from third-party services integrated with the Platform:

• Payment Processors: GCash, Maya, Philippine banks, and cryptocurrency payment gateways may provide transaction confirmation and verification status
• Game Providers: JILI, PG Soft, Pragmatic Play, Ezugi, and other licensed game providers supply game outcome data and RTP statistics
• Verification Services: Third-party identity verification and fraud prevention services may provide confirmation of document authenticity

04 How We Use Your Personal Data

25ph2 processes your personal information for the following purposes:

4.1 Account Management & Service Delivery

• Creating and maintaining your player account
• Authenticating your identity when you log in
• Processing deposits, withdrawals, and internal balance transfers
• Recording game outcomes and maintaining accurate balance information
• Providing customer support via live chat and email
• Communicating important account-related information and service updates

4.2 Legal & Regulatory Compliance

• Verifying that players are at least 21 years of age
• Conducting anti-money laundering (AML) checks and Know Your Customer (KYC) verification in accordance with Philippine law
• Detecting, investigating, and reporting suspicious financial activity to relevant Philippine authorities
• Complying with PAGCOR regulatory requirements and other applicable gaming regulations
• Retaining records as required by Philippine tax and financial reporting obligations

4.3 Security & Fraud Prevention

• Monitoring account activity for signs of unauthorized access or fraudulent behavior
• Enforcing the single-account policy and detecting duplicate registrations
• Identifying and preventing bonus abuse, collusion, and other prohibited conduct
• Protecting the integrity of game outcomes and financial transactions

4.4 Responsible Gaming

• Monitoring for behavioral patterns associated with problem gambling
• Enforcing self-exclusion requests and deposit limit settings
• Communicating responsible gaming resources to players who may need them
• Verifying that self-excluded players do not reregister under new accounts

4.5 Platform Improvement

• Analyzing aggregate usage patterns to improve the Platform's design and performance
• Evaluating game popularity and player preferences to guide content decisions
• Troubleshooting technical issues and optimizing the Platform for Philippine mobile networks

05 Legal Basis for Processing

25ph2 processes your personal data on one or more of the following legal bases:

06 How We Share Your Personal Data

25ph2 does not sell your personal data to third parties. We share your information only in the following circumstances and with the following categories of recipients:

6.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction and identity information with GCash, Maya, Philippine banking partners (BPI, BDO, Metrobank, UnionBank), cryptocurrency processors, and 7-Eleven Cliqq. These processors are contractually required to handle your data securely and only for the specific purpose of processing your transaction.

6.2 Game Providers

Certain game providers — including Ezugi and other licensed software suppliers — may receive a player session token and account identifiers to enable seamless game launching. Game providers do not receive your full personal profile. All provider relationships are governed by data processing agreements that restrict the use of your information to game delivery purposes only.

6.3 Regulatory & Law Enforcement Authorities

25ph2 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine regulatory and law enforcement bodies when required to do so by law, court order, or regulatory directive.

6.4 Identity Verification Services

We engage licensed third-party KYC and identity verification service providers to assist in verifying the authenticity of documents submitted by players. These providers process identity data solely for verification purposes under strict contractual data protection obligations.

6.5 Professional Advisers

Lawyers, auditors, and compliance consultants engaged by 25ph2 may access personal data on a need-to-know basis for the purpose of providing professional advice and ensuring our legal and regulatory compliance.

07 Data Security

25ph2 implements a layered security framework to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Transport Encryption: All data exchanged between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major Philippine banks
• Storage Encryption: Sensitive personal data, including identification documents and payment details, is encrypted at rest using industry-standard algorithms
• Access Controls: Access to personal data is restricted to authorized personnel only, on a strict need-to-know basis, with role-based permissions and multi-factor authentication requirements
• Security Audits: Regular internal and third-party security assessments are conducted to identify and remediate vulnerabilities
• Intrusion Detection: Automated monitoring systems detect and alert on unusual access patterns or potential security incidents in real time
• Password Security: User passwords are stored using one-way cryptographic hashing — 25ph2 employees cannot read or retrieve your password

08 Data Retention

25ph2 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, audit, and reporting requirements. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to any individual. Data subject to active legal proceedings or regulatory investigations may be retained beyond these standard periods as required.

09 Your Data Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by 25ph2:

9.1 Right to Be Informed

You have the right to be informed about how your personal data is collected, used, and shared. This Privacy Policy fulfils that obligation. If you have questions, you may contact our Data Protection Officer at any time.

9.2 Right of Access

You have the right to request a copy of the personal data that 25ph2 holds about you, along with information about how it is processed. Requests will be fulfilled within thirty (30) days of receipt.

9.3 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor details such as contact information can be updated directly in your account settings. Changes to identity information may require document verification.

9.4 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to limitations where retention is required by law — for example, AML regulations require us to retain financial records for a minimum of five years.

9.5 Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service where technically feasible.

9.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though such objections will be assessed against our legal obligations and operational requirements.

9.7 Exercising Your Rights

To exercise any of the above rights, contact 25ph2 via live chat on the Platform or by email at [email protected]. Please include your account username and a description of the right you wish to exercise. We will respond within thirty (30) days and may request identity verification before fulfilling the request.

10 Cookies & Tracking Technologies

10.1 What Cookies Are

Cookies are small text files placed on your device by the 25ph2 Platform when you visit. They help us recognize your browser, maintain your session, remember your preferences, and gather usage analytics.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These maintain your login session, remember your language preference, and ensure security features operate correctly. They cannot be disabled without breaking core Platform functionality.
• Analytics Cookies: Help us understand how players use 25ph2 — which games are most popular, where users spend time, and how navigation flows work. This data is aggregated and anonymized.
• Functional Cookies: Remember your preferences, such as the last game category you visited, to improve your experience on return visits.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your active session on the Platform.

10.3 Managing Cookies

You can control or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use 25ph2. Most browsers allow you to view, manage, block, and delete cookies through the browser's privacy settings menu.

11 Third-Party Services

The 25ph2 Platform integrates with third-party services to deliver a complete gaming experience. These third parties operate under their own privacy policies and are independently responsible for their own data practices. Categories of third-party integrations include:

• Game Software Providers: JILI, PG Soft, Pragmatic Play, Habanero, Ezugi, and other licensed providers whose games are accessible through the 25ph2 lobby
• Payment Infrastructure: GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, USDT TRC20 processors, and Coins.ph
• Customer Communication Tools: Live chat and ticketing infrastructure used to operate 25ph2 customer support
• Analytics Platforms: Aggregated, anonymized usage analytics tools that help us understand Platform performance

25ph2 does not control the privacy practices of these third-party services beyond the contractual data processing agreements we maintain with them. We encourage you to review the privacy policies of any third-party services you interact with in connection with the Platform.

12 Marketing Communications

With your consent, 25ph2 may send you promotional communications including bonus offers, new game announcements, tournament invitations, and platform updates via SMS to your registered Philippine mobile number or via email.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your 25ph2 account settings
• Replying STOP to any SMS marketing message from 25ph2
• Contacting our support team via live chat and requesting to be removed from marketing lists

Withdrawal of marketing consent does not affect your ability to use the Platform or receive transactional communications essential to your account (such as deposit confirmations, withdrawal notifications, and security alerts).

13 Children's Privacy

The 25ph2 Platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected information from a person under 21, we will immediately suspend the associated account, delete the collected data, and return any deposited funds to the verified payment source.

If you are a parent or guardian and believe that a minor has created an account on 25ph2, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

14 Changes to This Privacy Policy

25ph2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, we will notify registered players via the mobile number or email address on file, and we will update the "Last Reviewed" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how 25ph2 protects your personal information. Continued use of the Platform following the publication of any updated Privacy Policy constitutes your acceptance of the updated terms.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 25ph2, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the Platform — average response time under 5 minutes
• Email: [email protected] — for formal data rights requests, include "DATA PRIVACY REQUEST" in the subject line

We aim to acknowledge all data-related inquiries within two (2) business days and to resolve all substantive requests within thirty (30) days of receipt. For complex requests that require additional time, we will notify you of the extended timeline and the reason for the delay.